May Abdo-Matkiwsky, DO, says that this commitment to communicating with colleagues arises from an appreciation of the frustration primary care physicians and other doctors can feel after referring patients to a cancer specialist and then not being kept informed of the person’s treatment plan or status.
“At RCCA, we’re available to our colleagues when they have a question or concern about a patient, or when one of their patients needs to be seen promptly by a cancer specialist,” says the board-certified medical oncologist, who practices at RCCA’s Sparta, NJ care center. “In addition to that initial availability, we pride ourselves on staying in close touch with our patients’ other doctors long after a patient has entered our care, and on communicating not only with the referring physician but also with the patient’s cardiologist, endocrinologist, family physician, or other provider,” she adds.
Dr. Balar explains that RCCA’s community-based approach to cancer care facilitates close collaboration with patients’ other physicians. “In many cases, we know those physicians well from practicing in the same hospital and from having numerous ‘shared’ patients over the years. Those doctors have my cell phone number, and can call me or text me on a HIPAA-compliant app whenever they have a question. It’s a much different dynamic than trying to contact an oncologist they’ve never met who practices at an academic medical center in New York or Philadelphia. The whole premise of RCCA is to give patients the ‘best of both worlds’ by providing access to the latest therapies, sophisticated diagnostics, and clinical trials in a nearby, conveniently reached care center. That focus on ready access also encompasses our colleagues’ ability to reach us without delay,” the physician says. Dr. Balar adds that in many cases, he and a patient’s other physicians are on the same electronic medical records (EMR) platform, enabling easy sharing of notes and updates. In other instances, he calls his colleagues to provide a status report or answer a question.
Dr. Balar adds that RCCA’s commitment to collaboration with other physicians includes seeing referred patients promptly, with newly diagnosed patients often seen the next office day or in some cases even the same day.
Even before seeing a new patient, an RCCA oncologist will often consult with the referring physician to identify what blood work and imaging studies should be ordered based on the colleague’s initial findings, Dr. Abdo-Matkiwsky says, adding that this step can significantly speed and streamline the care process. Similarly, Dr. Balar says that he routinely talks with referring physicians to obtain an in-depth understanding of the patient’s situation. “I just saw a woman referred to me with metastatic breast cancer. I immediately got on the phone with the breast surgeon who referred her, and was able to discuss her case in detail,” he explains.
“Patients get the best care when their doctors communicate and work together, and that’s what we do at RCCA,” Dr. Abdo-Matkiwsky says, adding that this philosophy guides the cancer specialists and other clinicians at all of RCCA’s more than two dozen care centers throughout New Jersey, Connecticut, Maryland, and the Washington, DC area.
Drs. Abdo-Matkiwsky and Balar are among more than 80 cancer specialists practicing with RCCA. Those physicians treat the full range of solid tumors and blood-based cancers, as well as managing benign blood disorders. They see more than 22,000 new patients each year and provide care to more than 225,000 established patients. They offer patients the latest in cutting-edge treatments, as well as access to a wide range of clinical trials. RCCA care centers also provide infusion services to people with a number of non-oncologic conditions — including multiple sclerosis, Crohn’s disease, and rheumatoid arthritis—who take intravenously-administered medications.
To learn more about RCCA, call 844-928-0089 or visit RCCA.com.