Patient-satisfaction ratings from the Oncology Medical Home survey exceed state and national averages
Hackensack, N.J. – February 08, 2021 – Regional Cancer Care Associates, LLC, (RCCA), received high marks from patients with cancer in surveys conducted by the Community Oncology Alliance (COA), the national organization that advocates for community oncology providers and the patients they serve.
RCCA, which serves patients with cancer in New Jersey, Connecticut, Maryland, Pennsylvania, and the Washington, DC area, performed strongly in all areas of the survey. The 2020 ratings that actual patients gave RCCA exceeded state and national averages. RCCA, which is one of the largest networks of oncology specialists in the country, has achieved a high ranking every year since the inception of the survey, and is ranked amongst the highest in the nation.
COA’s “Oncology Medical Home (OMH) Patient Satisfaction Survey” tracks cancer patient experience and satisfaction nationally, statewide, and by individual practice. With more than 184,000 individual patient surveys completed since launching in 2015, the OMH Patient Satisfaction Survey solicits patient feedback about their care providers and all aspects of treatment, including communication, thoroughness of information given, and staff friendliness and interaction. It is based on the standardized Consumer Assessment of Healthcare Providers and Systems (CAHPS), and uses questions specifically designed for cancer care.
“Regional Cancer Care Associates is proud of its dedication to providing high-quality and personal cancer care. The OMH Survey feedback enables every member of our team to hear from patients, and to monitor and improve processes. It helps ensure continued excellent patient experience,” said Terrill Jordan, president and chief executive officer of Regional Cancer Care Associates.
“The Oncology Medical Home is a proven model that provides enhanced patient communications, greater care coordination, and increased responsiveness to patient needs by participating in independent, national quality efforts like COA’s Oncology Medical Home (OMH). Regional Cancer Care Associates’ participation in the program is proof of RCCA’s successful delivery of world-class, patient-centered cancer care,” said Bo Gamble, director, strategic practice initiatives at COA. “The success that RCCA has demonstrated in the OMH program is reflected in these outstanding patient survey results.”
Independent, community oncology practices like Regional Cancer Care Associates treat the majority of patients with cancer in America and are committed to improving oncology care for all. This includes leading the development and piloting of the original OMH model, as well as participating in the Centers for Medicare & Medicaid Services (CMS) Innovation Center’s (CMMI) oncology payment and delivery reform initiatives, such as the Oncology Care Model (OCM).
About Regional Cancer Care Associates: Regional Cancer Care Associates, one of the nation’s largest cancer physician networks, takes a uniquely personal, community-based approach to cancer care. Patients are treated with genuine compassion in a welcoming, comfortable setting. With more than 20+ local offices in New Jersey, Connecticut, Maryland, Pennsylvania, and the Washington, DC area, the practice offers convenience, accessibility, and the ability to see the same doctor. What’s more, everything Regional Cancer Care Associates does is centered around patients’ best interests and optimal health. The practice offers the most advanced treatments, including breakthroughs like immunotherapy and targeted therapy. The highly trained, capable, and experienced oncologists of RCCA provide the highest-quality care and most importantly, focus on the individual needs of the patient. Learn more at: RCCA.com.
About the Community Oncology Alliance: The majority of Americans battling cancer receive treatment in the community oncology setting. Keeping patients close to their homes, families, and support networks lessens the impact of this devastating disease. Community oncology practices do this while delivering high-quality, cutting-edge cancer care at a fraction of the cost of the hospital setting. The Community Oncology Alliance (COA) advocates for community oncology and smart public policy that ensures the community cancer care system remains healthy and able to provide all Americans with access to local, quality, affordable cancer care. Learn more at www.CommunityOncology.org.