Career Opportunities at Regional Cancer Care Associates (RCCA)

Regional Cancer Care Associates (RCCA) has become one of the largest oncology physician networks in the United States and the largest in the Northeast. With approximately 700 employees at every level of Oncologic healthcare, RCCA is committed to treating cancer patients with the highest-quality treatments and the highest-quality healthcare professionals. Please find RCCA career opportunities at our 30 locations listed below. Join the fight against cancer today.

Don’t see the right job listing for you? Please send your resume to careers@regionalcancercare.org we’ll let you know if any of our needs fit your skills.


Insurance Accounts Receivable – Headquarters- Hackensack, NJ

Currently, we are seeking a Patient Accounts Receivable Specialist. Responsibilities include customer service, incoming patient calls regarding statements/patient liability and patient AR follow-up for RCCA practice divisions centralizing their billing operations.  Detail-oriented and organized individual must excel at quickly learning new computer systems, problem-solving, setting up payment plans and any patient assistance that may be available.  A good candidate will have customer service, patient collections and payment posting experience in Centricity practice management.  Effective communication across all levels of the organization is important, especially division-level financial counseling representative(s).

REQUIREMENTS 

Education:  HS Graduate or GED required, Formal Medical Billing education helpful but not required.

Experience:  Medical billing background (at least 2 years related experience).  Experience in claims processing, payment posting, and AR follow-up.  Coding experience helpful.

Special Skills:  Ability to multitask and follow through skills are a must.  Centricity practice management software and Oncology billing experience are preferred.


Billing Manager – Freehold, NJ

POSITION QUALIFICATIONS:

  • Demonstrated customer service oriented attitude/behavior
  • Excellent interpersonal and communication skills
  • Ability to exercise initiative, problem-solving and decision making
  • Demonstrated ability to establish and maintain effective working relationships with internal and external parties
  • Proficient organizational skills, attention to detail and accuracy
  • Ability to identify, initiate, implement and manage business practices, policies and processes
  • Working knowledge and experience in health information system management, including billing and medical record applications
  • Current knowledge of insurance payer coding and reimbursement guidelines
  • Working knowledge of methods, procedures, regulations and guidelines in patient billing
  • Current working knowledge of Fair Collection laws
  • Advanced and current knowledge of CPT, HCOPCS and ICD-9-CM coding
  • Advanced working knowledge of billing operations, including charges, coding, payment, insurance claims and appeals, scheduling, and switchboard
  • Minimum two years in medical practice billing, coding and collections
  • Minimum two years supervisory experience in a medical physician office facility
  • Certification through a Professional Coding Program, such as AAPC (American Academy of Professional Coders) or AHIMA (American Health Information Management Association)

BASIC FUNCTIONS:

  • Oversees the day-to-day operations of the Clinic’s Billing Department
  • Conducts, recommends, and educates on all coding of services rendered
  • Participates and works with other Managers and Supervisors in developing good working relationships and processes throughout the Clinic

SCOPE:

  • Manages, directs and/or coordinates the billing operations of the Clinic
  • Supervises all billing personnel
  • Collaborates with Administration, Management, Physicians and Extenders to effect good operations
  • Operates within financial policies, procedures and budget with effective use of resources
  • Ensures compliance in federal, state and other regulations including corporate, compliance, licensure, safety and security as relates to general office operations

ESSENTIAL POSITION RESPONSIBILITIES:

  • Provides guidance and direction to billing personnel
  • Performs selection, orientation, discipline, evaluation, and dismissal of billing department personnel
  • Prepares staff schedules and ensures adequate staffing to meet demands of the department
  • Keeps department staff appraised of Clinic operations; conducts monthly department meetings
  • Prepares, implements and manages existing and new departmental processes and procedures
  • Performs coding of services, procedures and diagnoses of services rendered by providers and departments
  • Reviews chart documentation for correct coding and missed revenue opportunities
  • Communicates and educates providers, administration, managers and staff on coding and documentation guidelines, rules and regulations
  • Assists with denials and appeals from insurance payers due to coding issues
  • Assists with charge entry, patient demographics, registration, collections and other insurance/billing functions
  • Oversees patient account collection processes and assists collector in processes
  • Conducts new employee orientation and periodic training updates
  • Maintains facilities, space and equipment to ensure a comfortable and safe working environment
  • Participates with Administration, Physicians and Managers/Supervisors in identifying new processes, procedures and services
  • Attends and participates in management meetings, physician meetings upon request, and continuing education
  • Demonstrates and promotes a positive patient/customer service attitude
  • Performs other tasks as assigned

REGULATORY  REQUIREMENTS:

  • Uses universal precautions when tasks being performed present the possibility of exposure to blood or body fluids; this includes using appropriate personal protective equipment and work
  • Light work – exerts up to 50 pounds of force occasionally and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (constantly: activity or condition exists 2/3 or more of the time) to move Physical demand requirements are in excess of those for sedentary work. Even though the weight lifted may be only a negligible amount, a job should be rated light work (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.
  • Participates in and coordinates with organizational process to collect and ensure information about hazards and safety practices that are used to identify safety management Adheres to established policies and procedures, which may include wearing of personal protective equipment.
  • Participates in and fosters an approach to continuously improving quality that includes both intra-departmental and inter-departmental
  • Has knowledge of the clinical interventions and equipment necessary to meet the specific needs of the patient population served (check those that apply):

Certified Medical Assistant – Monroe – Somerset, NJ

We are seeking a full time Certified Medical Assistant (current Certification required) with ability to multi-task for busy oncology/hematology offices. Responsibilities include phlebotomy, injections, vitals, EMR, rooming patients, clerical work if needed. Candidate must be willing to travel between Central Jersey Division office sites as staffing requires. Salary and benefits competitive.

Experience: Oncology experience preferred. Strong organizational and communication skills, as well as ability to multitask are required.


Chemotherapy Infusion RN – Hartford, CT

Busy oncology practice in need of energetic Chemotherapy Infusion Registered Nurse. Job responsibilities include chemotherapy administration; symptom management, phone triage and other direct patient care responsibilities.

Candidates need to work full-time, five days per week.

Benefits include competitive salary; medical and dental benefits; life insurance and long-term disability; 401K; paid time off.


Clinical Quality Program Manager – Sparta, NJ

This position reports to and assists the VP of Clinical Affairs, to fully develop, implement, integrate, and maintain the RCCA Patient Centered Oncology Medical Home Model of Care.  Responsible for implementing and managing RCCA’s Clinical Programs that supports the Model of Care that is aimed at providing safe, reliable and the highest quality of care to patients and families who receive care from RCCA practices.  Accountable for ensuring the Clinical Programs meet the requirements and outcomes of payment arrangements entered into by RCCA including but not limited to the Oncology Model of Care (OCM), Merit-based Incentive Payment System (MIPS) and other Value-based Shared Savings Programs with public and commercial insurers.  Constantly measures and monitors the effectiveness of programs and initiatives in place to ensure structures and processes fully support desired patient outcomes.  Works very closely with assigned division and partners as well as RCCA leadership to advance the goals of RCCA as an organization.  Utilizes continuous quality improvement process, techniques and state of the art technology to identify gaps in care processes, opportunities to decrease overall costs in care, excel in quality measures and improve overall patient experience with cancer care in the assigned RCCA division and practices.

RESPONSIBILITIES AND DUTIES:

  • Carry out timely assessments and/or audits of performance of clinical quality including access, cost and patient experience measures, of assigned division and practices compared to targets and benchmarks
  • Analyze results of assessments and any programmatic audits and initiate plan of correction to address gaps to goals
  • Communicate, educate and work with divisions and practices regarding clinical programs and initiatives put in place to meet OCM, MIPS and other value based payer programs requirements such as Practice Redesign and Clinical Improvement Activities
  • Lead division and practice specific interventions to ensure timely access, appropriate site of services, including but not limited to Triage, care management/care coordination and other patient navigation services
  • Develop standardized referral workflows to behavioral health agencies, community organizations and agencies supporting survivorship and where appropriate, workflows to identify patients needing advance care planning and end of life conversations
  • Serve as resource and expert for new practices that are joining RCCA and assist in their successful integration to RCCA
  • Participate in conference calls, meetings, webinars sponsored by CMS, other payers and national cancer care organizations to ensure RCCA’s standards of care are updated, maintained and aligned with national and where appropriate, international standards and best practices

KNOWLEDGE AND EXPERIENCE:

  • RN or equivalent health care professional
  • Minimum 3 years’ experience in acute care setting, ambulatory physician practice management and/or administration of health plan benefits and other payer experience
  • Knowledge and experience in continuous quality improvement process and other cyclical data driven performance improvement method
  • Oncology practice experience a plus
  • Knowledge of MACRA, MIPS, OCM and other value based programs a plus
  • Experience working with community care organizations especially supporting cancer care a plus

SPECIAL SKILLS REQUIREMENTS:

  • Leadership and ability to influence others to work as a Team
  • Organized, detail oriented, flexible
  • Self-starter, able to start initiatives and work with minimal supervision
  • Ability to anticipate practice and division needs based on data
  • Project Management skills
  • Excellent oral and written communications skills

EDUCATION:

  • Bachelor of Science in Nursing or related health care degree
  • Certification in quality and/or project management preferred
  • Masters degree preferred

PHYSICAL DEMANDS:

  • Sits constantly with occasional walking
  • Frequent travel to headquarters and practices and divisions

WORK ENVIRONMENT:

  • Medical and business facilities

Front Office Receptionist – Chevy Chase, MD

We are seeking a full-time Front Office Receptionist for a busy oncology/hematology office. Minimum 2 years of experience in a medical office required. Greet and register patients; collect co-payments and referrals; verify demographic information and insurance; schedule appointments, admissions, and procedures; answer phones; assist with intake process for new patients.

Oncology experience preferred; strong organizational and communication skills and ability to multitask are required; bilingual Spanish preferred; high school diploma or equivalent required.


Front Office Receptionist – East Brunswick – Edison – Holmdel – Somerset – Mount Holly, NJ

We are seeking a full-time Front Office Receptionist. Responsibilities include greeting and registering patients; collecting co-payments and referrals; verifying demographic information and insurance; scheduling appointments, admissions and procedures; acting as call center operator, directing all calls to appropriate parties; assisting with intake process for new patients.

Strong organizational and communication skills and ability to multi-task are required. Required to travel between multiple locations.

EXPERIENCE:

  • 2 years’ experience in a medical office, Oncology experience preferred
  • Bi-Lingual Spanish preferred

EDUCATION: 

High School diploma or the equivalent


Front Office Receptionist – Sparta, NJ

We are seeking a part-time Front Office Receptionist. Responsibilities include greeting and registering patients; collecting co-payments and referrals; verifying demographic information and insurance; scheduling appointments, admissions, and procedures; acting as call center operator, directing all calls to appropriate parties; assisting with intake process for new patients.

Strong organizational and communication skills and ability to multi-task are required. Required to travel between multiple locations.

EXPERIENCE:

  • 2 years’ experience in a medical office, Oncology experience preferred
  • Bi-Lingual Spanish preferred

EDUCATION: 

High School diploma or the equivalent


Medical Laboratory Technician/Medical Technologist – Hackensack, NJ

A growing adult oncology laboratory located in Hackensack, NJ seeks Clinical
Laboratory Scientists/ Medical Technologists. Responsibilities include daily start-up and
maintenance of lab equipment, sample processing, inventory control, quality assurance,
regulatory agency compliance, proficiency testing and prompt accurate reporting of results.
Assists with training of new employees and maintain current knowledge of hospital and
laboratory policies and testing procedures. We seek technologists with experience in all phases of lab operations however potential candidate must be proficient in hematology and reading manual differentials. Experience on Beckman-Coulter is preferred but not necessary.
REQUIREMENTS:
Education: Bachelor’s degree in medical technology preferred OR an Associates Arts degree in
Chemical, Physical, or Biological Science from an accredited institution. Requires certification as
a Medical Lab Technician (MLT), Medical Technologist (MT), Medical Laboratory Scientist (MLS),
and/or Clinical Laboratory Scientist (CLS) ASCP certified. Requirement must meet CLIA
Regulations.
Experience: Oncology experience preferred
Special Skills: Strong organizational skills and ability to multi-task are a must


Nurse Practitioner – East Brunswick- Edison – Somerset, NJ – Germantown, MD

Exciting opportunity for Nurse Practitioner to join established Oncology/Hematology practice. Currently we are seeking a full time Nurse Practitioner to join a team of physicians and nurse practitioners. Will assess and manage patient care in collaboration with physicians in hospitals and offices.

Qualified candidates must posses a MS Degree in Nursing , ANP-BC , experience as a nurse practitioner with specialty in oncology/hematology preferred. We offer a competitive salary and benefits.

Interested candidates should forward their resumes to careers@regionalcancercare.org


Oncology Nurse Navigator – Little Silver, NJ – Hartford, MD

Currently, we are seeking a full-time Oncology Nurse Navigator to the RCCA team. ONN works within the RN scope of practice in the State(s) assigned to perform telephonic assessments, identifying and anticipating patients’ needs, coordinating care based on telephonic pathways to decrease avoidable visits to the Emergency Rooms (ER) and unplanned admissions and readmissions.  Supports Medical and Surgical Oncology, as well as Radiation Oncology.  Provides supportive care to patients that require acute care in the assigned practices.  Monitors patients receiving oral chemotherapy for adherence and toxicity management. Initiates completes and updates a care plan that strongly encourages patient, family and caregiver engagement and when appropriate begin Advance Care Planning conversation, assist in obtaining Provider or Medical Life-sustaining Treatment (POLST/MOLST) and early referrals to outpatient palliative care and hospice programs and facilitate survivorship planning. Works with multi-disciplinary teams that care for the patient and consult with physicians and other advanced practice clinicians when appropriate.  Adheres to the policies and procedures of RCCA.  Promotes professional growth and enhances the quality of service and reputation of the practices assigned.

 RESPONSIBILITIES AND DUTIES:

  • Triage patients phone calls, ensuring quality patient care and adherence to standardized nursing procedures and evidence-based pathways and quality requirements provided
  • Schedules patients appropriately based on needs and triage pathways
  • Returns patients calls based on acuity and urgency of need as well as follow-up on patients previously called according to triage pathways and care management algorithms
  • Ensure that the assigned patients have a documented care plan that meets the 13 components in the Institute of Medicine (IOM) Care Management Plan
  • Provide telephonic care transitions services such as timely follow-ups post hospitalizations, ED visits, and stays in other institutional settings like Skilled Nursing Facilities and coordinate Home Health services for patients when appropriate
  • Provides education, support and other patient navigation requirements required by both public and private payers to patients, families and significant others through telephonic and in-person interaction
  • Manage patient referrals by identifying all providers caring for the patients; resolve duplications if any and when appropriate refer patients with behavioral health needs to social workers and other licensed mental health professionals and/or community agencies
  • Performs required documentation in the Triage or EMR platforms
  • Actively participates in data-driven performance activities required by public and private payer programs that RCCA participates in

KNOWLEDGE AND EXPERIENCE:

  • Current RN license at state employed
  • 3+ years’ experience in clinical oncology
  • Care management experience in inpatient, outpatient or health plan settings preferred
  • Demonstrated evidence of leadership qualities, excellent oral and written communications and counseling skills
  • Proficiency in MS Office applications (Outlook, Word, Excel, PowerPoint) as well as E-mail and smartphone technology
  • Experience in documenting in Electronic Health/Medical Records (EHR/EMR)
  • Local knowledge of community services and resources preferred
  • BCLS certification required and ACLS certification a plus
  • Knowledge of QOPI and ASCO standards a plus

SPECIAL SKILLS REQUIREMENTS:

  • Ability to accept responsibility and accountability for his/her actions
  • Ability to perform work accurately and completely
  • Active listening skills
  • Empathetic, honest and reliable
  • Customer oriented and always have the patient’s wishes and needs as priority
  • Flexible and adaptable to changing healthcare landscape

EDUCATION:

  • Bachelors of Science in Nursing or working towards degree and must complete within 2 years of employment
  • Certifications in Oncology, care management, Quality and medical home a plus
  • Masters degree a plus

Patient Financial Counselor – Olney, MD

This position works with health insurance providers to determine coverage and benefit limits. This position advises patients of procedure costs and alternative sources of funding and may arrange for referrals or second opinions.

RESPONSIBILITIES AND DUTIES 

  • Verifies insurance eligibility, documents deductible/co-insurance data in systems
  • Obtains authorizations for patient treatments, hospital inpatient/outpatient, any diagnostic tests or injectable drugs and referrals to other physicians
  • Conducts Insurance Benefit Reviews with patients including calculating costs of regimens, assuring patient has a clear understanding of their monetary responsibility
  • Works with pharmaceutical companies and foundations to obtain grant and financial aid for patients in need
  • Coordinates with billing and accounts receivable to collect monetary responsibility from patients at time of service
  • Reviews daily schedules and monitors orders in EMR for patients requiring insurance authorizations for follow up visits or treatments
  • Tracks and updates authorizations for ongoing office follow ups and treatments
  • Inputs authorizations and all changes of patient demographics
  • Updates all insurance changes
  • Follows up on all pending authorization requests to insurance companies
  • Contacts patients with authorization approvals *
  • Enters alerts in database and EMR to notify appropriate staff that authorizations are or are not required 

WORK SKILLS:

Ability to provide excellent customer service. Strong interpersonal and communication skills necessary to deal effectively and sensitively with patients, their families, staff and providers.  Excellent organizational and prioritizing skills, must be detail-oriented, with the ability to multi-task. Ability to problem solve, work under pressure and under very tight deadlines. An energetic team player with a positive attitude. Must possess adequate typing skills, familiar with computers, and bi-lingual English with another language is a plus.

 EXPERIENCE:  Minimum 2-3 Years of work in a health care environment. Extensive patient financial counseling experience is required and knowledge of oncology billing and coding preferred.

EDUCATION:  High School Diploma or Equivalent

PHYSICAL DEMANDS: Sit up to 8 hours per day, must be able to lift 10-15 lbs occasionally

WORK ENVIRONMENT: Professional, business setting


Practice Administrator – Sparta, NJ

The Practice Administrator is responsible for the management and coordination of administrative, front desk, and clinical services for a multi-physician practice. Establishment of work procedures and standards to improve efficiency, effectiveness and supervise clerical staff to ensure quality patient care.  This position requires a high-energy individual with a demonstrated ability to manage multiple priorities. Qualified Candidates should possess a Bachelor’s degree in Business, Healthcare Administration, or related field. Minimum of 5 years’ experience in a physician’s office or other healthcare related business, and direct experience with multi-physician practice operations. Working knowledge of practice management and EMR is a must.


Scheduling Coordinator – East Brunswick – Somerset, NJ

Regional Cancer Care Associates has an immediate opening for an experienced Scheduling Coordinator. Duties include: responsible for scheduling patients for treatment and coordinating the effort to be sure all patients are provided the best of care. Responsibilities include:

  • Scheduling all patient appointments for office visits, laboratory, injections and chemotherapy treatments.
  • Ensuring the timely scheduling of patient chemotherapy education and the start date of all treatments.
  • Confirming all scheduled appointments and/or treatments have been pre-certified.
  • Greeting patients, families and caregivers.
  • Accepting and referring telephone calls to assigned members of the RCCA CJD staff.
  • Maintaining medical and clerical supplies and equipment, monitoring inventory.

QUALIFICATIONS: High School graduate or GED required. Clinical experience preferred, but not essential.